Terms and Conditions

Terms and Conditions

These terms may be varied at any time.

The contents of this web site are directed solely at those who access the site from the GR. Your use of this web site and any purchase by you on this web site of any products is governed by Greek Law and will be deemed to have taken place in Greece and subject to the exclusive jurisdiction of the Greek courts. Risk and title in the products will pass to you when they are despatched by us to you,  and you acknowledge and agree to be responsible for complying with any restrictions around the receipt and use by you of the products.

To register with and use this site you must be over 18 and the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them.

NatProd IKE  has taken care in the preparation of the content of this web site. To the fullest extent permitted by the law NatProd IKE disclaims all warranties of any kind with respect to the content of this web site.

NatProd IKE and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this web site except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of NatProd IKE, its directors or employees.

All content of this web site is for information purposes only and is not a substitute for professional medical advice, rather it is designed to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.

Any links on this web site to other web sites are provided for your interest only and NatProd IKE has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content.

If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which NatProd IKE may accept or decline in its absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our website.

Payment will usually be taken by PayPal or Alpha Bank Secure Gateway. Customers can use Bank Transfer option in case PayPal or Alpha Bank Secure Gateway does not cover their needs. In case of Bank Transfer goods are dispatched after payment appears to our account. Where a customer payment is subsequently rejected or returned for any reason, the customer will be responsible for providing prompt alternative means of payment. In the event of default, reasonable collection charges and/or solicitors’ fees will be added to the customer’s account.

EU residents pay the VAT inclusive price. We do not sell to countries outside EU.

These terms and conditions do not affect your statutory rights as a consumer.

All offers on this site are subject to availability and whilst stocks last.

Your privacy is important to us. Please see our privacy policy for details of what information we collect and how we will use and protect it.

No more than one discount offer code and/or voucher code may be used for a single order

Shipments and returns

Packages are generally dispatched within 24 hours after receipt of payment during Monday to Friday and are shipped via TNT / DHL delivery. Orders from Saturday and Sunday will leave on Monday morning.
Orders with Sivomixx Sachets dispatched within 24 hours after receipt of payment during Monday to Thursday due to protected temperature shipment. Orders with Sivomixx Sachets from Friday Saturday and Sunday will leave on Monday morning.

Orders with Sivomixx Capsules dispatched within 24 hours after receipt of payment during Monday to Friday.

Shipping Fees include handling and packing fees as well as TNT/DHL cost. It is possible to have a shipping charge if your zip code belongs to out of area surcharge list of the forwarder. You will be informed for the extra charge if any, during checkout.
All price include VAT 24% or 13% depending on the product.

SIVOMIXX Distribution

Regarding SIVOMIXX distribution  we would like to inform you that:
We use TNT or DHL and deliver next day to all EU countries.
The products ship in a thermo box with ice cubes, so they come to you as best as possible.
We are the most dedicated company in SIVOMIXX distribution.

Cancellation, Refund and Returns policies

In accordance with the applicable legislation in the field of distance selling (EU Directive 2011/83/EU), the client has the right to renounce his purchase without punishments and without giving reasons. The client has a period of 14 calendar days, starting from the day on which the ordered goods were received, to return them to Natprod IKE for exchange or refund. To obtain the refund or exchange, the client must send back the new products (with delivery note) at his own expense and under his own responsibility. The new products will have to be returned, in their original packaging, undamaged and accompanied by any accessories (such as manuals and documentation), to the following address: Natprod IKE 138 Platonos , 104 42 Athens – Greece

If the goods are sent to Natprod IKE under the right conditions and within the right time, Natprod IKE will return the payments made by the client without costs. If the delivery costs were initially borne by Natprod IKE (commanded by an amount which led to “free shipping” or in the event of promotion), then those costs will be deducted from the amount to be repaid by the client. The restitution intervenes in a time period of maximum 14 days, starting from the day on which Natprod IKE received the merchandise.

There is a Right of Withdrawal that only applies prior to the shipment of a package. This renouncement must be sent to us via the contact page.

If you wish to return a product, you must contact within 14 days of receipt date, with the support team of NatProd IKE at support@natprod.store

Complaints

NatProd IKE aim to respond to all formal written complaints within 5 working days of receiving them. To make a complaint please email: support@natprod.store