Refund and Returns

Cancellation, Refund and Returns policies

In accordance with the applicable legislation in the field of distance selling (EU Directive 2011/83/EU), the client has the right to renounce his purchase without punishments and without giving reasons. The client has a period of 14 calendar days, starting from the day on which the ordered goods were received, to return them to Natprod IKE for exchange or refund.

To accept the refund or exchange, you must include together with the products back to us and the original receipt (ΑΠΟΔΕΙΞΗ) we issue with the products. Our authorities can not accept a refund or exchange without the original receipt (ΑΠΟΔΕΙΞΗ).

The products will have to be returned, in their original packaging, undamaged and accompanied by any accessories (such as manuals and documentation), to the following warehouse address: Natprod IKE, 138 Platonos Street 10442, Athens ,  Greece

Refrigerator products (like Vivomixx – Sivomixx etc) must be shipped with the same way we shipped them •1-2days delivery, or we will not accept the return.

If the goods are sent to Natprod IKE under the right conditions and within the right time, Natprod IKE will return the payments made by the client without costs. We will issue a credit note for the amount of the products (not for shipping cost).If the delivery costs were initially borne by Natprod IKE (commanded by an amount which led to “free shipping” or in the event of promotion), then those costs will be deducted from the amount to be repaid by the client. The restitution intervenes in a time period of maximum 14 days, starting from the day on which Natprod IKE received the merchandise.

There is a Right of Withdrawal that only applies prior to the shipment of a package. This renouncement must be sent to us via the contact page.

If you wish to return a product, you must contact within 14 days of receipt date, with the support team of NatProd IKE at