Shipments and returns

Packages are generally dispatched within 24 hours after receipt of payment during Monday to Friday and are shipped via TNT / DHL delivery. Orders from Saturday and Sunday will leave on Moday morning.
Orders with SIVOY dispatched within 24 hours after receipt of payment during Monday to Thursday due to protected temperature shipment. Orders with SIVOY from Friday Saturday and Sunday will leave on Moday morning.
Sometimes orders may take longer due to weather.
Shipping Fees (where available), include handling and packing fees as well as TNT/DHL cost. It is possible to have a shipping charge if your zip code belongs to out of area surcharge list of the forwarder. You will be informed for the extra charge if any, during checkout.
All price include VAT 20%

SIVOY Distribution

Regarding SIVOY distribution  we would like to inform you that:
We use TNT or DHL and deliver next day to all EU countries.
The products ship in a thermo box with ice cubes, so they come to you as best as possible.
According to the manufacturer SIVOY can remain to temperature up to 25°C for 5 days with no problem
Refusal of the product is not refundable due to its sensitivity.
We are the most dedicated company in SIVOY distribution.

Cancellation, Refund and Returns policies

In accordance with the applicable legislation in the field of distance selling (EU Directive 2011/83/EU), the client has the right to renounce his purchase without punishments and without giving reasons. The client has a period of 14 calendar days, starting from the day on which the ordered goods were received, to return them to Natprod LTD for exchange or refund. To obtain the refund or exchange, the client must send back the new products (with delivery note) at his own expense and under his own responsibility. The new products will have to be returned, in their original packaging, undamaged and accompanied by any accessories (such as manuals and documentation), to the following address: Natprod LTD 47 Churchfield Rd, London, W3 6AY UK.

If the goods are sent to Natprod LTD under the right conditions and within the right time, Natprod LTD will return the payments made by the client without costs. If the delivery costs were initially borne by Natprod LTD (commanded by an amount which led to “free shipping” or in the event of promotion), then those costs will be deducted from the amount to be repaid by the client. The restitution intervenes in a time period of maximum 14 days, starting from the day on which Natprod LTD received the merchandise.

There is a Right of Withdrawal that only applies prior to the shipment of a package. This renouncement must be sent to us via the contact page.

If you wish to return a product, you must contact within 14 days of receipt date, with the support team of NatProd LTD at


NatProd Ltd aim to respond to all formal written complaints within 5 working days of receiving them. To make a complaint please email:


For countries outside the European Union, please contact here :


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